> ## Documentation Index
> Fetch the complete documentation index at: https://omnifit-64.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

> Want to have each customer have a custom status? Here's how to do it!

# Custom Status

## **What are Custom Status**

The **Custom Status** section in OmnifitAI allows you to define and manage your own chat statuses for better tracking and workflow alignment within the **Inbox**. These statuses serve as labels to help your team identify the state of a conversation—such as "Pending Response", "Escalated", "Resolved"—and more, all based on your operational needs.

***

## **Benefits of Custom Status**

* **Workflow Clarity**: Clearly define stages in a customer conversation lifecycle such as “Follow-Up Needed” or “Waiting for User”.
* **Color Coding**: Assign a unique color to each status for immediate visual identification inside the Inbox.
* **Custom Typing**: Select the type of status—e.g., Open, Closed, or Pending—to fit your resolution flow.
* **Inbox Optimization**: Quickly filter and manage chats based on their assigned custom status.

***

## **Steps to set up Custom Status**

1. Log into your OmnifitAI account
2. From the left-hand sidebar, scroll to the bottom and click on **“More”**, then select **“Settings”** from the expanded menu.
3. Click on the **third tab – “Custom Status”** under the Settings section.
4. You will see a table listing all existing statuses, including their **Name, Type, Color**, and **Action buttons** like **Edit** or **Delete**.
5. Use the **search bar** to quickly find a custom status by typing its name.
6. To delete statuses, select one or multiple rows using the checkboxes. You can also use **“Select All”** to bulk delete.
7. To create a new custom status, click on the **“Create Status”** button in the top-right corner.
8. In the modal that appears, fill in the following:
   1. Enter the **Status Name**
   2. Choose the **Status Type** (e.g., Open, Closed, Pending)
   3. Select a **Color** to visually represent the status
9. Once complete, click **“Create Status”** to save or **“Discard”** to cancel.